Returns Policy

Jhen Store does not provide a refund once the goods have been opened.  We cannot help if customs in your country open the package or if they delay the shipment of the goods.  We ask that you be patient as on small occasions this can happen.  Should you not receive your goods kindly email us and we are happy to resolve any disputes amicably.  We do not refund shipping costs. We must received the goods before we can make any refund or changes
We are not able to accept returns or exchanges on any custom items.

Shipping

We offer free shipping within USA and Canada, other countries please email us.

We ship orders out Monday to Sunday. Most orders ship within 24-48 hours (Depends if the products at hand). The products will be coming from KUWAIT, the shipment from kuwait to Philippines will take 5 working days and from Philippines to other country will take 5-7 working days, it's all depends on your customs clrearance.

We do not usually keep many stocks.. If there's an orders only then shall we will make a purchase to the manufactrurer, direct from KUWAIT. Especially for bulk orders..

You cant track the status of your order by logging in to your account. We also notify you via email when your order status has shipped and provide tracking numbers.

Express Mail tracking number can be use online at www.usps.com FOR US CUSTOMERS ONLY. We used Express Mail International on all orders, it will take 5-7 business days (USA ONLY) other countries please click here..

Order Status: If the item has not arrived in the time that we have given, please check the status of your package at your local post office using the tracking number or call usps to arrange redilvery of your package. For wholesale/bulk orders, there might be some delay due to customs clearance. We will continue to monitor your orders until it reaches you. We will be glad to be of assistance if there would be any problem on shipment. Just contact us and let us know.

Customs: When placing an order with us, please check if this product is legal in your country. It is your responsibility to check with your Customs office to see if your country permits the import of our product. Customers will also be responsible for custom taxes and duties in their countries. IF THERE WOULD BE ANY.

We at Jhen Store will not be responsible and will not be liable for damaged shipments and for any delivery delays due to custom clearance, local mail problems, holiday rush or other unforeseen causes whether man made or acts of nature.